Refund, Exchange

Effective as of 2024

By making a purchase you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease, always checking with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with the understanding of the present status of CBD (cannabidiol) products.

Please email info@thecandyman.shop if there are any issues with the product you received, and we are more than happy to speak with you. If you are still wanting to return your unopened product, please see below what is considered an acceptable return and our Return Process.

You may return, only products that are damaged, defective or unopened, unused and resellable products, within 10 calendar days of shipment with valid proof of purchase, for a refund or product credit. If there is a problem with any product you receive, you must notify us within 48 hours of receiving the product or we will not be able to know if it was stored correctly or broken after delivery. In rare cases we might offer a product credit if the situation is relevant. If we have agreed to refund or credit you for a product, we will reimburse the return shipping cost if the return is a result of our error (you received an incorrect item or damaged item). We do not offer any refunds on any of Private Labeled products or White Label (no label) products once a label has been placed on the product due to them being consumables and unsellable. All product returns must be accompanied with a written statement detailing the reasons for the return and a copy of the appropriate invoice.

****Please note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any products that has been opened or used ****

Returns Process:

  • Email us at info@thecandyman.shop ASAP to alert us that you will be returning your UNOPENED product within the 10-calendar daytime limit and to request the Return Shipping Address. We do not allow returns on Private Labeled products as they cannot be resold once custom labels have been applied.
  • Once you have shipped your product back to us- please also email the tracking number to info@thecandyman.shop so we can keep an eye out for it.
  • Once we receive your package back at our facility and can confirm it’s condition, we will then issue a refund for the unopened product less a 20% restocking fee and email you a confirmation. Please allow 7-10 calendar days for the refund to post to your statement or card used on file.

If you have any questions regarding our return policy, please email info@thecandyman.shop

We will only accept returns and refunds from purchases made on www.thecandyman.shop

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/ non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flower, or plants), customer products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific items.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.